Return Policy
At Furniture Shopping, all products are carefully inspected before shipment. Our team checks the products for quality, appearance, completeness, and any visible manufacturing issues before loading and dispatching the order. Our goal is to ensure that every shipment is prepared correctly and reaches our customers in proper condition.
Our sales are primarily conducted as wholesale furniture sales and international exports. Therefore, return and replacement procedures may differ from standard retail purchases and are handled according to the specific terms of each order and commercial agreement.
If a product arrives with a manufacturing defect, missing part, or an issue that could not reasonably be identified during our pre-shipment inspection, the customer should contact us as soon as possible. After reviewing the issue, we will determine the appropriate solution based on the circumstances. Depending on the situation, we may provide a replacement product, replacement part, missing component, or another suitable solution to resolve the issue.
For damaged or defective products, customers may be asked to provide photographs or videos of the product and its packaging. This information helps our team identify the issue and process the claim more efficiently.
We are committed to maintaining long-term and reliable relationships with our customers and business partners. If a product-related issue occurs, our team will work to find a practical and fair solution while minimizing inconvenience for the customer.
Returns, replacements, and compensation procedures are evaluated based on the condition of the product, the order details, shipping circumstances, and the commercial terms agreed upon between the parties.
